The Reflux Support Pack provides practical advice and guidance for those just starting and throughout your reflux journey.
What does the pack offer you?
1. Reflux 101 Book;
2. Promotions, offers and vouchers for other reflux products;
3. Membership to refluxSUPPORT – access to the worlds largest and most current reflux library of articles and advice;
4. Lifetime support and counselling from our advisers and mentors;
5. Access to reflux ambassadors;
6. Events – Exclusive on-line events for support pack members with reflux and sleep experts, nutritionists and maternity nurses;
7. Q & A Sessions to put your questions to the experts;
8. Our online ‘Coffee Time’ and ‘Whined Down’ chats where you can talk to fellow parents and carers.
Delivery in the United Kingdom
We dispatch all our orders within a few working hours of you ordering.
If purchased before 2pm Mon to Fri then your order will be dispatched the same day…speedy!
We also send out all our orders fully tracked. This means you know where they are at all times :o)
The costs are detailed below but we also have a Delivery Estimator in the shopping cart.
- Royal Mail Tracked® 48 hour service – £3.99
- Royal Mail Tracked® 24 hour service – £4.99
- …extra large items/orders will be £5.99 on a UPS next working-day service.
All orders are dispatched within 24 hours of receiving your order – orders received Mon – Fri by 14:00 will be dispatched the same day for delivery the next-day (often this can include Saturday when we use Royal Mail Tracked®).
Are shipping times guaranteed?
Couriers in the UK have a 95% success rate for delivery times. On the rare occasion the item doesn’t arrive on time we will work with you and the shipping company to make sure that it is delivered at the first available opportunity. Orders can be shipped to an address anywhere in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses. We have full UK, Channel Isles and Isle of Man coverage.
Please note that services to Northern Ireland, UK Off-Shore Islands and Scottish Highlands and more remote locations may take 2-4 days to deliver.
Royal Mail has a ‘nominate a safe place’ service included in the cost of your shipping fee, which allows you to advise them if you choose to nominate a ‘safe place’, where the parcel can be left if you are not at home when delivery is attempted. All tracking emails from Royal Mail will say ‘GROUP FMI LIMITED’ and not our trading name ‘refluxSUPPORT’. Any orders placed on a Bank Holiday will be delivered 2 working days later. We do not deliver on a Bank Holiday so please be aware of any impending ones when you order!
NOTE: Your order will be returned to us if not collected from the Post Office within 5 days. Should a package be returned to us undelivered by Royal Mail you will be liable for a return charge of £3.99 to cover the shipping back to refuxSUPPORT.
European Delivery (Non United Kingdom) & Worldwide
We deliver throughout Europe and the Rest of World with the delivery prices for each country available when checking out.
Who operates this store?
This store is operated by Group FMI Limited. Group FMI also manage babyREFLUX, Europe’s largest provider of reflux devices.