PALS (Patient Advice and Liaison Service)?

PALS offers confidential advice, support and information on health-related matters to:
  • patients
  • their families
  • their carers

Officers from PALS are available in all hospitals.

How can PALS help?
PALS provides help in many ways. For example, it can:

  • help you with health-related questions
  • help resolve concerns or problems when you’re using the NHS
  • tell you how to get more involved in your own healthcare

PALS can give you information about:

  • the NHS
  • the NHS complaints procedure, including how to get independent help if you want to make a complaint
  • support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions. For more information, see the PALS website.
How do I contact my nearest PALS?
You can find your nearest PALS office online by:

You can also ask your GP surgery or hospital for details of your nearest PALS. Or you can phone NHS Direct on 0845 4647.


About Author


As well as being one of the founding members of refluxSUPPORT...Jonathan is a Board Member and trustee of Living with Reflux – the only UK Charity for infants with reflux related conditions.He is also a stakeholder in the National Institute for Health and Care Excellence (NICE) – Gastro-oesophageal reflux in children and young people.He has three daughters of which the eldest is now seventeen. Two suffered from severe reflux.